Privacy Policy

Friday, 20 December 2019

No surprises

we’ll ever collect, use and share your information in ways that are described in this policy.

We'll keep your information safe

we’re committed to the confidentiality and security of the personal data you give us.

You're always in control

update your profile and communication preferences at any time.

About this policy

We have a specific policy that outlines how your information is collected and processed through our website, our social media platforms, and other portals where we display our services.

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The type of personal data we collect and how we collect it

We cannot enable you to use our services like fulfilling your requests for planning and booking the trips you desire without obtaining the necessary information.

Therefore, we must collect, store, process, and retain some important personal data related to you, and share it with service providers after obtaining your consent.

Knowing that we do not collect any unnecessary information for us, the information we collect includes the following categories:
Contact details: These data consist of your name, address, email address, phone number, and other relevant details.
Identification data: Includes a copy of your passport or any other identity documents providing information about your name, address, gender, nationality, and date of birth.
Demographic information: Includes data related to your age, location, and the preferred language while using our services.
Travel and reservation data: This category relates to the reservation reference, booking record, traveler's name record, identity or passport data, and the scheduled itinerary for the trip.
Payment information: Like your credit card number, its expiration date, and the special verification code when making reservations through our services, or your direct debit details.
Communication information: Includes the communication information we obtain from you, such as your feedback, evaluative opinions, requests for assistance and inquiries, via electronic communication channels such as email, internet chat, instant messaging, and social media. Also, we record metadata related to these messages, such as the time and date.
Social media information: We directly obtain your email address from external social media platforms that you use to log in to Avia Scandinavia.
User-generated content: It includes the following items:
Comments, photos, videos, recommendations, preferences, ratings, and the metadata associated with this content, such as time and date.
Information that you send to us during any communication with us, such as signatures, photographic pictures, and opinions.
In the event of an application for a job at Avia Scandinavia, this information will include details about employment history and the salary expected by the applicant, among other relevant information.
Device and location information: And it includes general data related to your device such as your internet protocol address, device model and brand, and the operating system it runs on.
Information related to your specific geographic location based on data from the Global Positioning System (GPS) received from your mobile device, in case you grant us permission to access this data through your device settings.
Your undefined location, which is determined based on your Internet Protocol (IP) address.
Usage and profiling information: Includes your search logs and travel preferences on Avia Scandinavia, including:
Details of your communication and interaction with our services, which include the amount of time you spend on our website and the pages, features, or services you have explored or accessed, the links you have chosen that lead you to our services or redirect you away from them, as well as the details of travel service providers you were directed to and the types of travel services you have selected.
In cases where you are directed to websites or applications of travel service providers for the purpose of completing a booking, we may collect information from these providers to determine whether a booking has been made and the details of what has been booked.
Preference information: Specific preferences related to your account on Avia Scandinavia are aggregated, such as accreditation requests you have made and rejected, email preferences, instant time notifications, and cookies that contain your advertising preferences.
As for the method of collection, we need to collect some important personal data from you and retain it, as well as share it with service providers, after obtaining your consent as mentioned above. The collection is done according to the following three methods:

Voluntary provision of information:
This includes the necessary personal data for booking your own or others' trips, such as dates and destinations you are looking for, in addition to the necessary data to complete the booking process, such as names and contact information. It also includes content such as ratings or pictures that you share yourself. The most important thing is that the decision to provide this information is always up to you, whether you choose to provide it or not.
Automatic collection of information:
This is done by your computer or mobile device while using our services. This information includes your IP address, details about the device and browser you use to access our services, as well as the URL address of our website you visited and other third-party websites you visit when navigating from our site. It also includes details of the bookings made through Avia Scandinavia.
Obtaining information from external sources:
This is done either through travel service providers as information about your past and current travel bookings and whether the booking was successful or not. Alternatively, it can be based on your interaction with us, such as visiting our website through one of our promotional partners or logging into your Avia Scandinavia account using social login feature. We also collect information about you from fraud prevention service providers that we collaborate with to protect your personal data from unauthorized use.

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How to handle personal data of children

Our services are not intended for children under the age of 18, and it is strongly emphasized that anyone under the age of 18 should not provide any information.

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Reasons and ways of using your personal data

We are committed to maintaining the confidentiality and privacy of your personal information, and we only share or use it with your explicit consent and when necessary to provide the requested services or to exercise legal rights and obligations.

Your information is only used for business purposes in accordance with the applicable policy here.

As part of providing our services, we may collect your personal information when you make a reservation or contract with us or with one of our affiliated travel service providers, for the purpose of facilitating contract execution and providing necessary services.
Please note that we will only use this information in accordance with our privacy policy and for the purposes mentioned therein.
Using the personal data we obtain to fulfill contracts:
This will be done in ways that comply with applicable laws and regulations, and the data will only be used as necessary and appropriate to provide services and fulfill contractual obligations, as follows:
When you select one of the travel service providers to book your trip, we follow one of two procedures to ensure a smooth process. Either we redirect you to their platform and provide them with necessary information to identify you and your chosen itinerary through us, including details of your browser, device, and travel search.
Or we assist you in completing your booking through our services, where we collect all the required information to complete the booking process and transfer it to the relevant travel service provider. This includes your contact information, passport details, or any other required information, and payment details.
Rest assured that we strive to make the flight booking process easy and convenient, and we ensure to provide all the necessary information to ensure service quality and your personal comfort.
We guarantee your access and seamless use of our services through your device. For example, we may customize the display of information based on your device to ensure a suitable and appropriate user experience.
We provide relevant and responsive results to your search queries and strive to meet your needs in the best possible way. This includes offering a variety of options regarding flights, hotels, and even car rentals. We work hard to ensure that we provide options that meet your expectations and fit your requirements with the best possible quality and comfort.
We provide diverse means of communication to deliver our required services in a professional and distinctive manner. You can reach us through messages, notifications, or appropriate alerts, such as booking confirmation emails and other essential messages that include travel status updates and notifications about any important changes or updates to our services or policies, including our cookie policy and terms and conditions. We strive to provide the service with the highest level of quality and flexibility to ensure your satisfaction.
We are committed to responding to all the messages we receive from you through various channels. You can send your messages to us through the specialized customer service help center or available communication channels, and we will provide support and assistance according to your requests and our available capabilities.
We store and manage the account you create with us in a professional manner, ensuring its regular updating and maintaining its security to the extent possible, and we strive to make accessing it easy and convenient by using appropriate technologies and procedures.
We provide you with the ability to view "User-generated content," which includes ratings, photos, and any other content you submit or upload to our services, and we provide you with the necessary tools to manage and delete this content in a clear and easy manner.

Using the personal data we obtain to serve our legitimate interests.
When we collect, store, and process your personal data, we do so in accordance with our legitimate interests and in a way that is relevant, sufficient, and limited only to what is necessary to achieve the purpose for which the data was collected.
We always strive to respect your rights and freedoms, enhance security, prevent fraud, improve our services, and provide you with an excellent experience. In addition, we seek to:
Understand and measure how, when, and why you use our services in order to enhance and develop them to the best possible level. For example, we:
Analyze users' patterns of usage and interaction with our services to understand the most popular and useful features and functions.
Track the number of users directed to travel service providers or making bookings through us, and record details of their travel choices for business analysis and records.
Review and revise any content uploaded by users on Avia Scandinavia.
Conduct some tests to evaluate the positive or negative impact of changes on user experience, such as changing menu design to improve usability and attract attention.
Measure the effectiveness of the email messages we send by analyzing whether those messages have been opened.
Personalize your experience to ensure it is as effective and relevant as possible. Here are some examples:
Customize the timing and content of our newsletters and marketing messages to reflect what matters to you.
Use cookies to remember language and currency preferences to personalize your experience on Avia Scandinavia and provide information or travel options that we believe are suitable for you.
Display relevant advertisements based on our services and other services that may interest you, such as displaying a message asking if you would like to search for a hotel or car in a specific location based on your recent search.
Use geolocation data to predict the airport you may wish to depart from or return to.
Creating a personal profile for your activity on our services and using it to improve our services, while ensuring not to stereotype them, and not to make decisions that affect you in one way or another.
Using your data to train machine learning algorithms to customize our services, but we will not use personal profile data such as contact and payment information for these purposes.
Employing security measures to prevent fraud and ensure the safety of financial transactions, for example: we retain specific information such as the last digits of your credit card and the Internet Protocol address to determine the location of the financial transaction, and we protect our services from any suspicious or illegal use, and we may also make decisions about you that lead us or travel service providers to prevent the purchase.
Analyzing the information we obtain, such as the type of browser, operating system, local settings, language, website activity, and operational feedback, in order to improve our services and address related errors, and we may benefit from specific opinions and evaluations that you provide us with from time to time.
Providing customer service and assisting in answering your questions or resolving problems that you may encounter while using our services, although the final travel service provider is responsible for dealing with booking problems, if you contact us regarding a problem related to your booking, we may need to use some of your personal data to assist you better.
Making strategic decisions through analyzing and collecting unidentified data sources, this data provides us with valuable information about patterns and trends prevalent in the world of tourism and travel, and benefits our travel service providers in identifying new areas or destinations that are in high demand and providing competitive prices.
Contacting you if necessary to participate in scientific research that benefits the job market in the field of tourism and travel, knowing that your participation is optional and not mandatory.
Why do we ask for your consent?
By obtaining your consent, we are able to do the following:
Send relevant email messages related to the services you request, such as price alerts.
Send direct marketing messages via email, instant notifications, or other means.
Save some cookies on your device, only when you give us your consent for this.
Register and evaluate the feedback and ratings you provide to us when you agree to participate in usability testing.
We value your rights and privacy, and we strive to provide you with tools and mechanisms that allow you to control your personal data. We commit to processing your data according to your explicit consent, and you have the right to withdraw this consent at any time by using the appropriate function available in the product or by contacting us directly.
However, when necessary to exercise our rights or comply with our legal obligations, it may be necessary to retain and use your personal information for purposes such as legal claims, compliance, auditing, and regulatory purposes. For example, but not limited to, we may need to retain information required by law or based on a court order or regulatory body.
If you exercise any legal rights related to your personal data, such as accessing, modifying, or deleting it, we may request you to provide identity verification documents to confirm your identity. For more information regarding the retention period of your personal data, please refer to the section titled "Retention Period of Your Personal Data" in this policy.

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Retention period for your personal data

We only retain your personal data for the period of time we need it or as required by law to maintain it.

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Where are your personal data stored

We securely store your data on a global level in our data centers, where the location used is determined based on your geographic location when using services provided by Avia Scandinavia.

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Sharing your personal data with third parties or collecting it by them

We respect your privacy and only share your information when you request it or when sharing is in the interest of conducting business and providing services to you. In some cases, we may need to share your information for legal reasons.

Companies that may collect and use data on our behalf:
Various companies such as airlines and hotels that you book through Avia Scandinavi may collect your data according to their own policies.
Companies that advertise through our services may also collect your information.
Companies that assist us in providing our services will collect and use your data on our behalf.
Allowing third parties to collect, share, and process your personal data in accordance with our instructions.
We share your personal information with selected external processors who provide us with a wide range of services to assist us in delivering our services. This includes technical infrastructure providers, customer service, and authentication tools.
We request that external processors handle the information in accordance with our instructions, respect contractual terms and data protection laws. These external processors may operate outside of the country in which you reside, so we take appropriate measures to protect personal data when transferring it outside the European Economic Area.
Who are external processors?
Payment processors.
Providers of email management and distribution tools.
Providers of security and fraud prevention services.
Providers of data aggregation and computer analytics software.
Providers of tracking tools.
Providers of computer software platforms.
Providers of cloud storage services and IT support.
Affiliated companies supporting our services.
Allowing third parties to collect and share your personal data and process it outside our jurisdiction.
In line with our travel services, if you purchase travel tickets through one of our service providers via our booking platform, any personal data you provide during the booking process will be shared with the relevant service providers or other entities we may have contracted with to facilitate the bookings. This is done to ensure a smooth process. When we share your personal data in this manner, you will have the opportunity to review the privacy policy and terms and conditions of the providers before completing the purchase.
Your publicly available personal data, such as your name, preferences, ratings, and posts, may be shared with carefully selected third parties with whom we have agreements to provide related travel services and display appropriate content for these services.
We may share your personal data with fraud prevention service providers with whom we cooperate as part of our efforts to protect against and detect fraud.
Your personal data may be processed and transferred outside your country of residence by travel service providers or fraud prevention service providers. For example, if you book a trip within a certain country, your personal data may be transferred to travel service providers in that country to facilitate the process. Please be aware that the regulations in those countries may not provide the same level of personal data protection as in your country of residence.
Your personal data may be shared with third parties with your consent. For example, when we offer promotional offers in collaboration with partners and it requires the sharing of your email address with these third parties to receive the promotional messages.
We may share your publicly displayed personal data, such as your name, ratings, posts, profile picture, and traveler photos, with carefully selected third parties with whom we have agreements.
Specific information may also be collected by third parties such as advertisers, marketing networks, and other companies through cookies and similar technologies. This information is highly protected and does not include any personally identifiable information about you outside of the internet.
Disclosure of necessary information according to laws and terms:
We will disclose your information when fulfilling our terms of service or other agreements, or when selling all or part of our company.
We will also disclose your information to prevent illegal activities, such as fraud, and to avoid other damages, in accordance with legal requests or legal proceedings that we must comply with, or to protect our rights and interests.

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How your information and personal data are used in advertisements

When using our services, you will see various advertisements. These advertisements may be personalized for you by us or by third parties.

Your search data on Avia Scandinavia or general information about the city or airport are used to customize the advertisements you will see. However, no personal data such as your name or contact information are used to identify you in online advertisements.
Advertisements that appear when using Avia Scandinavia:
When browsing or using our services, you will encounter different advertisements, including advertisements for the services we provide. These advertisements may be presented either directly by us or through external advertising partners with whom we deal.
Customization in advertisements:
Advertisements are customized based on the information we obtain from you or from external advertising partners when you use our services.
This information includes your general location (such as city or country), what you have searched for, or the bookings you have made on Aviascandinavia.
We are committed to protecting your privacy, and no specific personal information such as your name or contact details will be disclosed in this customization.
Interest-based advertising:
This customization is based on the information collected from external advertising partners when you use platforms other than Avia Scandinavia.
The necessary information to display these advertisements is retained without revealing any specific personal information that would identify you.
Advertisements customized based on Avia Scandinavia usage:
We use cookies and similar technologies to customize the advertisements that appear to you while using our services.
The information we obtain from your booking or navigation direction is used to customize advertisements or send marketing messages related to your reservation.
Advertisements that appear when using non-Avia Scandinavia platforms:
There are non-Aviascandinavia platforms that may display advertisements for our services. These platforms include other websites that may be provided with advertisements by us or by one of our external advertising partners with whom we cooperate. They customize and deliver advertisements to you based on the information collected about you during your use of our services or while using other non-Aviascandinavia platforms. For example, if you search for a flight to a specific country on Aviascandinavia or another platform, the external advertising partner may classify you as a person interested in traveling to that country.

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How to protect your personal data

We care about your privacy and therefore use trusted methods to protect your personal data.

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Use of Cookies and Other Technologies

We use cookies and related technologies to enhance and customize our services, analyze your interactions with our website, and achieve marketing goals.

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Your choices and rights

You can access, modify, download, or delete your personal information at any time in your Aviascandinavia account. Additionally, you can manage your subscription preferences and marketing messages.

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Contact Us

For more details, you can reach us through:
Customer Service Center:
Email: [email protected]

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Login/Regester

Privacy Policy

Friday, 20 December 2019

No surprises

We'll keep your information safe

You're always in control

About this policy

The type of personal data we collect and how we collect it

How to handle personal data of children

Reasons and ways of using your personal data

Retention period for your personal data

Where are your personal data stored

Sharing your personal data with third parties or collecting it by them

How your information and personal data are used in advertisements

How to protect your personal data

Use of Cookies and Other Technologies

Your choices and rights

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