ASA SKY · Traveller information
Understand your booking. Know your rights.
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Protection is specific to your booking. Your confirmation identifies the organiser, included services and applicable conditions. This guide explains the key topics; it does not replace your booking terms or statutory rights, or confirm a particular guarantee registration for ASA SKY.
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A travel guarantee is financial protection for eligible travel arrangements when the responsible operator becomes insolvent and cannot deliver the booked services. Depending on the scheme and your booking, it may cover services that were not provided and return transport. It is separate from travel insurance, and it is not a general refund promise for every cancellation, delay or complaint.
A package generally brings together at least two different types of travel service for the same trip, such as transport, accommodation, vehicle hire or a qualifying tourist activity. The way those services are selected, combined and sold matters. An activity already included in another service does not automatically count as a separate travel service.
A linked travel arrangement involves separate contracts for different services facilitated by a trader. This can include separate selections and payments during one sales contact, or a targeted additional booking completed within 24 hours of the first confirmation. The legal conditions must be met, and protection is more limited than for a package. A flight or hotel purchased on its own does not automatically receive package protection.
Read the booking confirmation and protection information to identify the legal organiser and the guarantee body relevant to your arrangement. Verify that operator with the named authority. The scheme, registration and eligibility conditions must relate to your actual booking; protection cannot be inferred from another company’s registration.
Keep your confirmation, payment receipts and notices about the disruption. Follow the responsible guarantee body’s claim process and deadline, identifying the paid services that were not provided and any affected return travel. For Swedish arrangements, Kammarkollegiet provides information and the relevant application process. If your booking identifies a Danish guarantee, follow the instructions of Rejsegarantifonden.
Read your confirmation, itinerary, accommodation description, destination information and any package information form together. They explain the services purchased, applicable conditions and when the agreement becomes binding. Connections, transfers and special requests should be included or confirmed in writing. Check names against passports and report errors promptly; corrections may involve costs under the applicable terms.
The lead traveller should keep contact details current, share updates and documents with the travelling party, and follow the stated payment, amendment and cancellation procedures. Check age requirements, parental consent for minors, and any cruise or accommodation restrictions before booking. Read the relevant privacy notice to understand how booking information is handled.
Check the total price, included services, mandatory charges, deposit and balance deadline. Some arrangements require immediate or full payment. Identify any destination taxes, occupancy supplements, baggage, meals and optional extras. Keep proof of payment: missed deadlines can affect a booking even when no reminder is sent. Cruise, villa and scheduled-flight arrangements may have different payment and refund conditions; use the amounts and dates confirmed for your booking.
Request the applicable conditions before changing a date, passenger name, room or itinerary. Charges may apply, or a new booking may be required. Cancellation costs depend on timing, the arrangement and recoverable costs; some components may be non-refundable. Optional flexibility does not make every service refundable. Send cancellation requests promptly through the stated channel and retain written confirmation. Do not assume that an online travel booking includes a free cooling-off period.
Where package-travel rules apply, a transfer may be possible if the replacement traveller meets the relevant requirements and reasonable notice is given. Notice at least seven days before departure is treated as reasonable under the applicable EU package rules. Necessary transfer costs may be charged, and both travellers may be responsible for outstanding amounts. Airline or cruise ticketing can affect the practical process and costs, so request the details before arranging a transfer.
Read timetable and itinerary updates, and respond to offered options within the stated period. Significant changes can give you the right to end an applicable package contract without a cancellation charge. A permitted price increase must meet contractual and legal conditions; an increase above 8% gives a right to terminate without a termination fee, and increases cannot be imposed within the final 20 days before departure. Unavoidable and extraordinary circumstances that significantly affect the package or transport to the destination can also create cancellation rights. Where these package refund rights apply, repayment is due within 14 days.
Some departures depend on a minimum number of participants. The booking should state the requirement and the deadline for notifying cancellation. If an included service is not delivered as agreed, notify the organiser or representative promptly and allow a reasonable opportunity to resolve it. Depending on the circumstances and applicable rights, serious problems may require suitable alternatives, a price reduction, termination or return transport.
If you encounter difficulty during a package trip, contact the organiser for appropriate assistance, including information about medical services, local authorities or consular help. Keep a record of the problem, your reports and reasonable expenses, and take reasonable steps to limit loss. Price reductions and compensation are different remedies, and entitlement depends on the cause, impact and applicable law. Follow the organiser or seller’s complaint procedure; unresolved matters may be taken to the relevant consumer dispute-resolution body or court. Eligible Swedish consumer disputes may be considered by ARN.
Check passport validity, visas, health requirements, insurance and personal medical or pregnancy-related travel restrictions. Read current travel documents, complete check-in on time, and follow reasonable safety and conduct instructions. Tell the organiser if you leave the itinerary early; unused services do not automatically qualify for a refund. Use flight sectors in their booked order, as missing one can affect the remaining itinerary.
A standalone flight is not automatically a package. Check baggage allowances, meals, payment deadlines, name corrections, rebooking and refunds for the fare selected. Standard and flexible fares can differ substantially, and supplements may remain non-refundable. Check cancellation insurance separately. Keep travel documents current and direct relevant disruption claims to the operating airline under the passenger-rights rules that apply. Follow the airline’s baggage and dangerous-goods rules, and keep valuables out of checked baggage.
Read the activity description, duration, meeting point, transport arrangements and any age or suitability requirements. Check whether a guide is included and which language is available. Some activities are independent, while guide languages and availability may vary by destination and season.
Seasonal prices and promotions may vary. Use the price confirmed at booking and check whether child or infant rates apply. Confirm accepted payment methods, currency and any local charges. Free child places, particular discounts and card or cash policies should never be assumed.
Check the specific deadline for a full refund, late-cancellation charges and no-show conditions before payment. If illness prevents participation, contact the booking provider promptly and ask whether medical evidence is required and when it must be supplied. One traveller’s illness does not automatically establish a refund for everyone in the group.
Weather, local restrictions, operational circumstances and insufficient participation can affect the route, meeting point, time or operation of an activity. Keep your contact number current and monitor messages before departure. If the activity is cancelled, or changes to your flight or accommodation prevent participation, ask the provider about a suitable alternative or applicable refund. Incidental expenses are not automatically covered.
Retain the cancellation confirmation and payment receipt. Ask for confirmation of the refundable amount, repayment method, currency and expected processing time. Card processing can take additional time; the conditions for your activity determine how repayment is handled.
Questions about your booking?Contact ASA SKY with your booking reference.
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ASA SKY Travel · Your journeys, all in one place.
ASA SKY Travel · Your journeys, all in one place.
ASA SKY Travel · Your journeys, all in one place.
ASA SKY Travel · Your journeys, all in one place.